The information we collect and how we use it

We do not collect any financial information on this website. If you make a debit or credit card payment online eg, to purchase any of our services or products, you will be taken to a secure payment service provider who will take your payment on our behalf and return you to this website when your order has been completed.

We will ask you for your email address if you want us to contact you in this way, to receive email update information and newsletters, or if you wish to pay online. You can delete or change your email address at any time or unsubscribe to particular types of email.

We may collect management information on our email campaigns, such as whether you have read an email sent by us, when and how many times. We will use this information to improve content and services and to inform groups of users about relevant products and services.

If you have a web chat conversation, we will record a copy of that conversation and hold it against the identification id you used to log in to this website.

We will use any or all of the personal information we collect about you to build up a profile of your use of the website and its facilities.

Who will have access to the information?

We may need to share your information with our service providers and agents for the purposes set out in this privacy policy, but we will ensure that it is protected.

We will not give information about you or your use of this site to any other organisation without your consent. We will give anonymous usage statistics to other organisations, but these will not include information about domain names or IP addresses. If you choose to add your email address to your membership record, we won't give it to any third party.

We may disclose personal data in order to comply with a legal or regulatory obligation.

We may follow up some survey responses by phone or email.

This website compiles user profiles automatically to help us improve the content, design and performance of the site. We will only use these profiles for this purpose and will not release them to any other organisation.

Technical information

Like most websites, our server gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server. We use this information to help us improve the content, design and performance of the site. We do not give the log files or the information they contain to any third parties.

Our website software can recognize the configuration of the computer you are using and the browser software you are using. This will help us to provide you with an optimized experience.

Use of cookies

A cookie is a tiny file that is saved by your browser when you visit a website. It enables certain information about your visit to be stored by the site.