Return Policy
We accept returns on most purchases. (Some exclusions apply). Simply send it back in an unused and re-saleable condition within 14 days of when it was delivered to you.

Return shipping and restocking fees
Return shipping and restocking fees may apply based on your preferred form of credit. Original shipping costs are not refundable.

Gia Haute and Home Credit
We do not deduct return shipping and restocking fees from your refund when you choose to apply your credit amount to your Gia Haute and Home account. We’ll credit your Gia Haute and Home account for the purchase price and associated taxes only.

Original Form of Payment
Return shipping and restocking fees will be deducted from your refund when you choose to have your original form of payment credited.

How do I know if an item is returnable?
You can find out if a product is eligible for return three ways:
1. In the item description while the sale is live.

ELIGIBLE for return NOT ELIGIBLE for return (final sale)

Please note: Items marked Final Sale are not eligible for return. However, your satisfaction is our highest priority. If there is a problem with a final sale item you purchased, please contact Customer Care by email at or by phone on 630-332-3332. Please include your order number and the name of the item in order to expedite your inquiry.

Our limited inventory makes exchanges difficult. If an item is no longer on the site, it's unfortunately no longer available. If you do have an issue with something you've received, please contact Customer Care by email at or by phone 630-332-3332

Damaged or missing Items
We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply fill out the form here to tell us what happened. We will contact you within approximately one business day to resolve the issue.

How will I know when my return has been received?
After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.

Need assistance?
Email us at or
call us 630-332-3332
Monday – Wednesday: 10:00AM – 5:30PM
Thursday: 10:00AM – 6:00PM
Friday: 10:00AM – 5:30PM
Saturday: 10:00AM – 5:00PM
Sunday: 12:00PM – 4:00PM
Closed most major U.S. holidays.